I’d composed my expertise of Payment Gateways at India in a different article on Quora. Pasting the Exact Same here, which comprises my beautiful experience with Razorpay:
I’m sharing my adventures with different payment gateways in long term & I Truly hope it will be helpful for you, in making the Proper choice:
But in regards to customer service, it stinks!
But stinks in clients service & additional requirements. Its slow concerning processing items to get a high growth market.
I’ve heard they’re doing great today. But my experience hasn’t been great. Onboarding: I shall speed 2 from 5. Settlement of Funds: 2 from 5. Customer Support in terms of boarded retailers: 0 from 5
My Bad encounter was that they’ll change the prices anytime they wish to. They didnt maintain the exact same speed as its recorded on the site. In the time of sales pitch I had been given 1 speed. When onboarding was nearly done, the prices at which shifted greatly. Post onboarding Settlement was just like a nightmare. And Settlement was on hold again for additional speed increase. In my experience of 3 weeks I had 3 levels as well as the point of contact wasn’t a really considerable individual. More over once the worker who analyzed from IIT and if managing your accounts, if discussions out not appropriate & dont make excellent awareness of things, its just like a worst encounter.
Onboarding is fast. Problem is your company group, which doesn’t react quicker. Formerly I had a 5*** expertise concerning communicating together. Seems that is the issue with each business which in launch has great communication and as soon as they’ve great amount of retailers onboard, they gradually begin preventing. I was being placed on communicating through a number of the creators to some company team individual. In two months the individual was barely accessible for 2 minutes with a guarantee of telephone next time. I’ll say, its encounter killer. For me personally RazorPay was amazing in most facet. Now client First is loosing. The Cost is normal. The payoff is little longer. But overall will speed 2.5 out of 5.
BUT there’s a difficulty: You are going to need to make sure all the documentations are great. The onboarding process is little time taking. But after I realised that this predicament is your very best problem. Since whenever you’re getting on a ride, better to learn/get understanding of what prior to getting into the ride. Its like getting trained with stuffs at a fantastic go.
Only 1 Problem that I have observed is: In my long experience together, many a days my SPOC was altered and it was rather frustrating once you need to cope again with a new individual. But I will sayI get settled with all the brand new man every time because I know I might need to adhere to the procedure. It might take a while. On sidelines, your surgeries are not taken to get a match like Instamojo or EBS.
Great men and speedy reaction. Finest part is that they have amazing creations happening, and as a client of an internet website/marketplace etc.. You will discover the brilliant prepared to use solutions from them.
But they don’t have a single problem. . They aren’t marketing much about their services. Might be because they’re not financed startup. But aside from the problem I shall give 4.9 out them of 5!
Its my experience with those men. I’ve experience with bunch of other people also, some are not as understood and yet another was CITRUS. CITRUS is part of PAYU today, so my critique of PAYU applies for the same.
IN terms of Not precisely Payment Gateways however their unwanted merchandise is Payment gateway, my encounters:
Its might be because they’re on high rise and miss/forget/overlook small retailers like us.
But further business growth people weren’t quite understanding and constantly will discuss the stand stuffs, which really wasn’t my demand.
And the person who is creating the payment is all, nobody else matters. So constantly concentrate the best on client service & ensure that your Paying customers never move off / and never get disappointed at all. ( I haven’t used Paypal domestically. Its for my global business where payments need to emerge as Inward Remittance. We’ve got Paypal Account because 2005–6 ).
Hope this will provide you some idea about making the best option.